Two years ago in June 2015 I had a smart meter fitted by my then supplier, Eon and after a year I switched my energy tariff to Sainsbury’s Energy, which is supplied by British Gas.
During the 12 months with Sainsbury’s the smart meter wouldn’t work and I had to give manual meter readings every quarter.
I then switched back to Eon in June this year but was told as I left them the previous year, I was no longer able to use the smart meter it installed.
David’s smart meter, installed be Eon, doesn’t work even though he’s now back with Eon
I asked if the problem could be sorted, or a new meter could be installed but was told it wasn’t possible as Eon wasn’t in my area, of Halifax in Yorkshire, at that time.
I cannot understand why smart meters that any supplier can read are not being installed, David Ackroyd, via email.
Rebecca Rutt, of This is Money, replies: Smart meters are currently being installed in households across the country to bring an end to estimated energy bills.
Energy providers have a target of 2020 by which to install these meters into all eligible homes and therefore they are currently contacting households to arrange installation.
However, while smart meters may be a good idea in principle as they eradicate estimated bills and will lead to consumers paying the correct amount for the energy they use – rather than over or under paying on their bills – there have been some teething problems.
GOT A SMART METER QUESTION?
Have you switched energy providers with a smart meter and did you encounter any problems doing so? We would like to hear your story. Contact: firstname.lastname@example.org.
Some of the smart meters being installed at the moment are incompatible with other energy suppliers.
This means that, as in your case, if you have a smart meter installed with one energy firm and then switch to a different provider, the meter may stop working.
If this happens you’ll have to go back to giving manual readings to the provider or arrange to have another smart meter installed.
This problem should be fixed in the future.
However, this is the first time we’ve heard of a situation where someone has switched back to a supplier who had installed a smart meter only for the meter to no longer work.
We got in contact with Eon to find out what had happened.
A spokesperson for Eon said: ‘We remain committed to getting smart meters into our customers’ properties so they can see the benefits for themselves and providing the right technology while maintaining customer satisfaction remains key.
Upgrading: Millions of households are switching from traditional to smart meters
‘The way the current generation of smart meters (SMETS1) work means that when a customer changes supplier their meter loses smart functionality and operates as a classic meter.
‘Where a customer returns to us at a future date we’re currently not as yet able to re-establish communication with the meters we’ve installed.’
This is not the first time we’ve heard of people having problems with switching and smart meters, but I can’t understand how this has happened with the same energy firm.
It makes no sense to me that the firm installing the smart meter isn’t able to reestablish the connection if a customer returns.
We have been told the compatibility issues are being investigated but until they are fixed it seems you will have to wait until a new smart meter can be installed given that the one you have will no longer work.
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Courtesy: Daily Mail Online